The player stopped responding owo our questions and comments, therefore, we rejected the complaint. The player from the Czech Republic had been attempting jest to withdraw money for a week from a verified account but was consistently asked for more payment documentation. Every document that państwa submitted, however, seemed jest to be insufficient for the przez internet casino. Despite our efforts jest to communicate with the player and request additional information, the player had failed jest to respond. As a result, we were unable to investigate the issue further and had owo reject the complaint.
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Despite providing screenshots of the verification confirmation, the casino is uncooperative. The complaint państwa rejected because the player didn’t respond to our messages and questions. The player from Australia noted that the casino hadn’t paid out his winnings due to a first deposit bonus being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had jest to reject the complaint. The Complaints Team had explained the industry standard regarding maximum bet rules and had asked the player jest to provide additional information for further investigation.
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